FAQ’S AND T&M’s

Q.What causes Smoking chimneys and stoves?

A. The main causes of this are downdraughts or poor and partially blocked flues. You should seek professional advice on the air tight nature of the appliance and register plate. The effectiveness of the chimney draw and flue location. This problem can be cured by effective chimney maintenance and/or the fitting of an anti-downdraught cowl to the top of the chimney pot.

Q.Does my chimney need to be lined?

A. In the main the answer would be YES. It is possible for a stove to work effectively if it is installed using a sound existing chimney but adequate provision must be given for the effective maintenance of the chimney for sweeping. It must also be noted that a stove will work and draw much more effectively with a liner and the number of deposits left in the flue will therefore be greatly reduced.

Q. Do I need to fit an airvent if the stove output is over 5KW?

A. Yes. As part of the current building regulations all appliances with a KW rating above 5KW need to be provided with additional ventilation.

Q. What are the advantages of cast iron rather than steel stoves?

A. The main differences between the two materials are as follows;

Cast iron once heated retains the heat for a much longer time.

Cast iron stoves can be formed with more detailing and aesthetic appeal .

A cast iron stove used correctly should last a lifetime but individual sections of the stove can be replaced if needed. With a welded body this is not possible with a steel stove.

Q. Will my stove keep burning overnight?

A. Every stove is different and the fuel used, if wood, can vary in its burn time but if the firebox is of sufficient size and the operator experienced in the usage of the stove then with most stoves overnight burning can be achieved.

Q.What are the advantages of burning wood?

A. With global warming and the usage of fossil fuels a ‘burning’ issue it is comforting to know that woodburning stoves are both carbon neutral and sustainable.

Q. Why should I buy a top quality stove?

A. I always tell my potential clients that they must think of it in the same way as buying a car. If you buy the best you will have a product that will last and be trouble free. A stove is often the focal point of the room and therefore the home so one that operates efficiently and retains a clear window is essential for continued satisfaction. The saying ‘you only get what you pay for’, is very true with respect to stoves.

Q. What sized stove do I require?

The heat output of a stove is measured in Kilowatts (kw). The output you require is dependent on the size of the room to be heated.

There are variables to consider such as windows and doorways but for an ambient temperature to be maintained in a 10 cubic meter space you require 0.7 kw’s of heat.

To identify the output you require simply measure the Length, width and height of the room you wish to heat.

The sum of Lmeters x Wmeters x Hmeters = Total cubic meters

10 cubic meters = 0.70 kw

15 cubic meters = 1.05 kw

20 cubic meters = 1.40 kw

25 cubic meters = 1.75 kw

30 cubic meters = 2.10 kw

35 cubic meters = 2.45 kw

40 cubic meters = 2.80 kw

45 cubic meters = 3.15 kw

50 cubic meters = 3.50 kw

55 cubic meters = 3.85 kw

60 cubic meters = 4.20 kw

70 cubic meters = 4.90 kw

80 cubic meters = 5.60 kw ( AIR VENT REQ.)

90 cubic meters = 6.30 kw ( AIR VENT REQ.)

99 cubic meters = 7.00 kw ( AIR VENT REQ.)

Example;

A room measuring 5m x 4m x 2.5m = 50 cubic meters = 3.5 kw

Please note that this guide is designed to give you a general indication and should not be taken as the exact output you require. The ability of a stove to heat your room will be affected by variables such as the number of doors or windows (including patio) in the room, or other draft sources. The general insulation of the building and quality of flue system will also have an impact. Situations which are poorly insulated may need a stove with a greater output.
For those people looking to buy a stove more for viewing rather than the heat output should ensure that you do not buy a stove with an output too large for your room. Doing so may cause you to have to run the stove at lower output, resulting in poor efficiency. This can result in flue problems including consendation and reduced visual appeal due to smaller flames and under performing airwash. You are better to have a stove that has slightly less output than you require so that the stove is working hard all the time, resulting in more flames and cleaner glass.

TERMS & CONDITIONS

These terms and conditions shall apply to all transactions conducted via the canvas and cast website. Please read them carefully before placing your order and print a copy for future reference. Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering goods from the website, and "we", "our" and "ours" are references to stoves flue.com

Notification of changes

We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.

Delivery

Goods bought online will normally be delivered within 48 hrs of your order but orders sent via post please allow 28 days of us accepting your order. We will contact you by telephone or email when the order has been received, when the cheque has cleared and then order the goods to be dispatched, if delivery is likely to be delayed beyond these periods, you will have the option to cancel your order.

Postage and Packing

Unless otherwise stated, postage and packing shall be charged in addition to the price of the goods themselves and will vary according to the delivery address, weight and size of the goods ordered, and the method of postage preferred.

Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, box unopened (with any seals and other wrapping intact) and we will issue a full refund for the price you paid for the item, less the shipping costs canvas and cast will not refund outgoing or incoming shipping costs for a return of this nature.

When you send your item back to us we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within approximately three weeks of our receiving your return.

If the item was damaged in transit

If you take delivery of a stoves flue package and the contents have been damaged in transit, you should notify us immediately. We will then endeavour to recover the insured sum on your behalf, and a full refund for that amount will be issued once it is recovered.

If you sign for the item without checking the contents we cannot then accept responsibility for the damage as we will not be able to claim against the courier.

Shipping is between L5 and L50 within the UK , dependent upon weight and wether order can be palletised. Orders over L250 delivery is free.

Please note that extra shipping charges apply for deliveries to Ireland, the Scottish Highlands and Islands, the Isles of Wight, Man, Scilly and The Channel Islands.

Most of our orders are delivered within 1 week, however, please allow 28 days for delivery within the UK. Although we do like to have the goods with you normally within 48hrs upon receipt of order Contact us if your order is urgent - we will always try our best to meet your requirements.

We endeavour to send all our shipments *carbon free wherever possible.

We ship worldwide. Just contact us for a shipping quote.

If you would like to order 5 or more of one product please contact us for a reduced shipping quote. We offer dealership rates of up to 50%

Stovesnflue pays a little bit extra for each shipment so that our courier can pay for the planting of trees.

Tree planting is one of the most common forms of carbon offset. Through this process, carbon dioxide is converted into stored carbon, and this is why trees are sometimes referred to as ‘carbon sinks’. By taking this carbon dioxide from the atmosphere, trees clean the air

TRADE ACCOUNTS

If you would like to become a dealer please contact us for more information and dealer terms.